Customer Care

• Shipping Fee Calculator >
• Shipping Methods >
• Payment method >
• Tracking Parcels >
• VIP Policy >
• Customize Service >

Ship From USA

• 1.Where is the exact location of your US warehouse? >
• 2.If my order chooses Ship from USA(via USPS) service, how do you charge shipping cost？ >
• 3.If my order contains some out-of-stock items, what are you going to do? >
• 4.Why the status of my order hasn't been updated timely? >

How to Place an Order?

Shipping & Tax

• 1. How many kinds of shipping methods do you offer? >
• 2. Do you offer DHL/TNT and other shipping methods? >
• 3. Which countries do you deliver to? >
• 4. What is your shipping charge rate? >
• 5. How do you calculate the shipping fee of express shipping( EMS,DHL,DPD,UPS, ect)? >
• 6. Why is your shipping rate so low, comparing to other online sellers? >
• 7. Can my parcel be tracked online after shipping? >
• 8. How soon can I receive my parcels? >
• 9. If I do not receive my parcel within your stated timeframe on your website, what should I do? >
• 10. If my parcels are damaged when I receive it, what should I do? >
• 11. How about insurance? Do I need to pay insurance separately? >
• 12. For most shipping methods, heavier parcel means higher shipping cost. Does heavier parcel always mean higher shipping cost? >
• 13. What is Product's Volume Weight? >

Payment

• 1. How many kinds of payment methods do you accept? >
• 2. Can I pay through my credit card on your website? Is it safe? >
• 3. Will your website collect my PayPal password? >
• 4. Do you accept Money Order? >
• 5. What can I do if I failed to pay by PayPal several times? >
• 6. Can I pay with credit card without paypal account? >
• 7. How do I get PayPal verified? >

Security & Privacy & Service

• 1. How do you use my personal information registered on your website? Will they be disclosed? >
• 2. How can I trust your website? >
• 3. Is it safe to pay by PayPal Manually? >
• 4. What is your service policy? >
• 5. If I am not satisfied with the goods when I receive them, what should I do? >
• 6. What should I do if there is a problem with the items or parcels I received? >
• 7. How's your After-Sale Service & Return Policy? >
• 8. Why is my Phone Number needed for Express Shipping >

Product & Logo & Customization

• 1. If my order contains some out-of-stock items, what are you going to do? >
• 2. If what I want is not in your product lists, can I ask you to find or produce them for me? >
• 3. Why do your gold tone items look like tarnished? >
• 4. Do your products have stock on hand? When will you arrange the shipment after I placed orders? >
• 5. Why does the color of the products ordered from you differ from the images showing on your website a little sometimes? >
• 6. Why does the price of some items differ from that several days before when I added them to my shopping cart? >
• 7. What is the meaning of the price range given in the table? >
• 8. Why does the price of the same series products vary from color? >

Website Function

• 1. How can I change the present currency to my country's currency? >
• 2. How to calculate my total shipping fee quickly? >
• 3. What's the meaning of a "Items Matched"? And how it works? >
• 4. How to track the order status on your website? >
• 5. How does the "Download Non-watermarked Picture" work? >
• 6. Can I download the invoice of my order? >
• 7. How can I use the fastest way to find items? >

Item Price

• 1. Why does the price of some items differ from that several days before when I added them to my shopping cart? >

Others

• 1. What is the benefits of registering on your website? >
• 2. What's the meaning of the Item Label on each package I received? >
• 3.  What should I do if I can't Login? >
• 4.  What should I do if website works slowly? >